FG360 Support
We’ve got you. Questions, problems, or feedback? Reach out and a real person on our team will get back to you, usually within 1–2 business days.
Contact Us
Include your name, the email on your account, your device (iPhone model and iOS version), and a short description or screenshot of the issue. That helps us fix it faster.
Parents and Guardians
Have a question about your athlete’s account or data? Email us at support@fg-360.com with “Parent/Guardian” in the subject line and we’ll prioritize it.
Frequently Asked Questions
What is FG360?
FG360 helps athletes and families make more informed decisions about their athletic journey. It uses objective data on programs and coaches, plus the preferences you set, to show how schools fit you. The data informs your decisions. You and your family make the call.
How is my Fit Score calculated?
Fit Scores combine program and coach data with the preferences and priorities you enter. If you change your preferences or how much each one matters to you, your scores update in real time.
How do I reset my password?
On the login screen, tap “Forgot Password” and follow the link sent to your email. If it doesn’t arrive, check your spam folder or contact us.
How do I update my profile or preferences?
Go to Profile > Edit in the app. Changes take effect immediately.
Who can see my data?
You own your data. We don’t sell it. For full details, see our Privacy Policy.
How do I delete my account?
Go to Settings > Account > Delete Account in the app, or email us and we’ll process it for you. Deleting your account removes your personal data as described in our Privacy Policy.
I found a bug or have an idea. Where do I send it?
Email support@fg-360.com. FG360 is in active development, and athlete feedback directly shapes what we build next.